The Lucerne

We are pleased to offer complimentary express international shipping worldwide on all orders — with no minimum purchase required. All shipments are handled by FedEx, DHL, or UPS, with whom we’ve proudly partnered for over ten years to ensure fast and reliable delivery across the globe.

Our upgraded service now includes full coverage of all customs duties and import taxes, including the recently announced U.S. tariffs (April 2nd, 2025) — regardless of your order’s value. This means no hidden fees or additional costs at delivery — what you see at checkout is exactly what you pay.

We provide door-to-door express service, with most deliveries arriving within 1–2 business days, depending on your local courier network. Please note that orders placed after 12:00 midday EET (UTC+2) will be shipped on the next business day.

Enjoy the luxury of Kooreloo, delivered to your doorstep — hassle-free.

All Kooreloo creations are exclusively handmade with love and passion using traditional and delicate materials which require sensible care.

To maintain the original quality of your item, we recommend the following:                                 

- Store your goods in the Dust Bag provided to keep it dust-free and protected when it is not being used.

- Leather is a unique, natural and porous material. Avoid plastic bags or any other nonporous cases for extended periods of storage.

- Avoid long-term exposure to heat, humidity and sunlight.

- Do not submerge your bag into water and avoid direct contact with hard chemicals as this might stiffen your leather, fabric or fabric/leather item.

- Do not wash your item in a washing machine.

- Due to the nature of the material, only Specialist Dry Cleaning is suggested for leather, fabric/leather, suede/leather, sheepskin and fabric (wool, cotton, etc.) bags. Professional cleaning services are highly recommended to remove any stains or dirt.

- Keep the bag away from any detergents and cleaners as well as any liquids and oily products that could cause stains and damage.

- Do not overload your bag with very heavy or pointy items.

- The woven fabric edges of your bag are delicate and should be treated with care. Yarns, fibers and threads may fray with use. Please do not worry. This is normal and only adds to the unique beauty of the traditional fabric bag you have purchased. Under no circumstances do frayed edges result in your bag coming apart. If you do not like fibers sticking out from the edges, you can remove them by gently snipping them. We always suggest a brief communication with us at info@kooreloo.com to guide you through before proceeding.